DAMAGED PRODUCT

If a product arrives damaged during delivery, LOVIRR will send a replacement product completely free of cost.
Customers may keep the damaged item while the new replacement is delivered.

WRONG PRODUCT RECEIVED

If a customer receives the wrong product, LOVIRR will arrange an exchange immediately.

Our support team will guide the exchange process.

PRODUCT RETURN

Customers may request a product return, however the delivery charge must be paid by the customer.

REPORTING TIME

To ensure proper assistance, customers should report issues within:

Inside Dhaka: 24 hours
Outside Dhaka: 48 hours

USED PRODUCTS

For hygiene and safety reasons, used products cannot be returned or exchanged.
If you have any questions, our support team will always be happy to assist.

Thank you for choosing LOVIRR.